4/14/2024 0 Comments Amazon my account orders history![]() ![]() FYI for anyone googling who ends up reading this.ĭid your items eventually arrive and re-appear in your order history? Same thing just happened to me: I received a confirmation email showing my order numbers but it's not presently showing in my order history on my account after I received a "we detected suspicious activity on your account" email. So I'm guessing Amazon "suspended" my account when it detected fraud but still let me log in, view previous orders, place new orders (I bought gift cards for family during this time), change account settings, and chat with Amazon reps about order status? Doesn't sound like a suspension to me, but whatever. While nice, it's a bit useless now as all my items did eventually deliver and my credit card was charged so in the end it all worked out but I was still in the dark throughout the whole ordeal. ![]() Upon logging in today (Dec 31, 2023), my orders page now appears correct with all my previously purchased Christmas items appearing in the list. I received an email from Amazon saying my account had been reinstated and to "thank me for letting them know about my cancelled items." I'm not sure what they're talking about as I haven't contacted anyone at Amazon about my account status. It seems my Amazon account was suspended or something due to the alleged "fraudulent" activity despite there being no actual fraud taking place but it really wasn't a suspension as I could still do most normal things on my account. UPDATE: Well, after 15 days, I finally have an update. It's frustrating not being able to see what I ordered or be able to track anything, all while my credit card is being charged. I chatted with a support agent earlier and he didn't give much information other than he said the suspicious activity email was "a glitch" and he did in fact see my orders in their system and they're supposed to be deliver in the upcoming days. The email gives me a tracking link to click but all it does is redirect to my Amazon account to view it in my order history which currently shows nothing so I have no way to track it. I also received an email that one of the toys I order has already shipped out. So apparently some of the charges went through not sure if they'll make it all the way to posting but it at least showing pending as of now. I logged into my Amazon credit card account (Synchrony Bank) and it shows three charges: one for a single dollar which I'm assuming is a temporary hold, and two others totaling about half the total order. My Amazon account shows no record of me ever placing the order despite having received a confirmation email with all the details. It's like my order just vanished not in my history but not cancelled either. ![]() I clicked the "Cancelled Orders" link in the top right and they don't show up there either. I log in this morning, change my password, and check my order history: none of the toys I ordered last night are showing up in my recent orders. ![]() But I already have 2FA enabled on my account apparently whatever systems they have in place to detect and prevent fraud doesn't verify whether an account already has 2FA enabled. They also recommend I add two-factor authentication (2FA) to help protect my account. I checked my order history last night before logging out and it showed all my family's toys as expected.įast forward to this morning and I wake up to an account-alerts email from Amazon saying they detected suspicious activity on my account about 15 minutes after the order was placed and they reversed any recent account changes, cancelled all recent orders, assigned a temporary password, and that I'll need to change it upon logging in again. I received the confirmation email after the order was placed with order numbers for each shipment. I did my family's Christmas shopping last night and ordered over $600 worth of toys using my Amazon credit card to get the 12 months special financing. Please report spam and other rule-breaking posts.Īmazon US Support: 86 Amazon Subreddits ProductsĪdd me to the growing list encountering this as well. Your account needs to be at least 30 days old with 50 karma to post anywhere other than the stickied help thread. Please follow reddiquette and read the subreddit rules before posting here. If you have questions or need help, please use the stickied help thread. Please try to focus on community-oriented content, such as news and discussions, instead of individual-oriented content. ![]()
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